Please be aware we currently have a 1 week turnaround time, this is because all orders are currently handmade to order. Our 1 week turnaround time does NOT include shipping times so please allow 3-4 weeks from your order being placed to the order arriving at your door.
We also recommend that all Christmas orders are placed before December 6th and that you use only our $10 tracked parcel post or preferably the $13 express shipping option only.
Please be aware that the $4 letter untracked postage is currently taking up to 4 weeks to arrive at your doorstep.
Welcome to Leola Co.
At Leola Co we create luxury handmade accessories for both people and their pets.
Each item is carefully handmade with love in Perth, Western Australia.
Your pups safety is our top priority and this is why we only purchase our collar, lead and car restraint hardware from the top level pet supplier. Our hardware is strong enough for even the strongest pups.
We source our fabric from a wide range of Australian and International suppliers.
Thankyou for supporting a small business x
Meet The Makers
I'm Carissa, I am the owner and creator of Leola Co but the truth is I wouldn't have been able to do this without help from my husband Cam.
We live in Perth, Western Australia. Leola Co began in July 2019, I wasn't a fan of the 'tie up' bandana and decided to get my nanna to teach me how to make an 'on the collar' bandana - since then I have been teaching myself how to sew lots of trendy items for your fur-iends.
Thank you for your support with the help of our customers Leola Co now provides employment to 2 lovely ladies x
Meet Emily & Flinn
Em is our amazing full time employee. You will meet Em if you come to events Leola Co attends and most importantly Em helps make all your gorgeous orders and helps to run our social media accounts.
Without Em’s help Leola Co would not be where it is today & we are so incredibly lucky to have such a wonderful person working for our brand.
Flinn is Em’s boy and he is also Leo’s best friend, Flinn is our 2IC CEO and helps make all important decisions.
Returns & Care Policy
Due to the handmade nature of our products sometimes the pattern placement may differ from item to item and may not look identical to the image on our website.
Unfortunately we do not accept returns due to change of mind. Please ensure you select your items carefully prior to purchasing. If you wish to change your order please contact us ASAP and we will do our best to accommodate however once your order is made there is no exchanges or refunds.
If there is a fault with your product please email us within 4 days and provide images and detailed information about what is wrong with the product.
All items should be hand washed/spot wiped only and air dried out of direct sunlight.
We recommend you remove your items prior to rough or dirty play to ensure the quality of the product lasts. Our items are not recommended for dogs who enjoy chewing.
All of our items are handmade to order.
Please allow 10-14 business days for your order to be processed.
Shipping time frames are added on after the processing time has been completed.
Leola Co does not take any responsibility for any postage loss or postage damage to your items that may occur during the postal process.
Note: If you select the $4 untracked shipping method there is no tracking number provided (this means I cannot find where your item is once posted and I cannot provide updates). Tracking is provided for our $10+ shipping methods and you will receive your tracking number in your shipping confirmation email.
If for some reason your parcel is stopped at customs and tax is required to be paid Leola Co takes no responsibility for these charges.