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All Leola Co orders are currently made to order. We do our best to get our orders out as fast as possible. The 2 week turn around time does not include shipping. 

We recommend all parcels placed between now (October) until Christmas be a minimum selection of tracked $10 postage. Our personal recommendation is $13 EXPRESS postage to ensure all orders arrive on time. Please be aware we use Australia Post and they are experiencing delays of up to 4 weeks on parcels. 

At Leola Co we create luxury handmade accessories for both people and their pets. 
Each item is carefully handmade with love in Perth, Western Australia. 

Your pups safety is our top priority and this is why we only purchase our collar, lead and car restraint hardware from the top level pet supplier. Our hardware is strong enough for even the strongest pups. 

We source our fabric from a wide range of Australian and International suppliers. 
Thankyou for supporting a small business x 

Due to the handmade nature of our products sometimes the pattern placement may differ from item to item and may not look identical to the image on our website.

Unfortunately we do not accept returns due to change of mind. Please ensure you select your items carefully prior to purchasing. If you wish to change your order please contact us ASAP and we will do our best to accommodate however once your order is made there is no exchanges or refunds.
If there is a fault with your product please email us within 4 days and provide images and detailed information about what is wrong with the product. 

All items should be hand washed/spot wiped only and air dried out of direct sunlight.

We recommend you remove your items prior to rough or dirty play to ensure the quality of the product lasts. Our items are not recommended for dogs who enjoy chewing.

All of our items are handmade to order.
Please allow 10-14 business days for your order to be processed.
Shipping time frames are added on after the processing time has been completed. 

Leola Co does not take any responsibility for any postage loss or postage damage to your items that may occur during the postal process. 

Note: If you select the $4 untracked shipping method there is no tracking number provided (this means I cannot find where your item is once posted and I cannot provide updates). Tracking is provided for our $10+ shipping methods and you will receive your tracking number in your shipping confirmation email. 

If for some reason your parcel is stopped at customs and tax is required to be paid Leola Co takes no responsibility for these charges.